Is your profile information correct?
Card:
If you have been issued a new version of your card since you last used it, your card number will normally change and needs to be updated in your profile. Once this is done, the receipt will immediately be displayed in the profile. Delete the old number and enter the new one under the “Card” tab in your profile.
Please note that cards used for both ticketless travel and for app purchases, must be registered both in the app and on minside.flytoget.no, so that we can send you all receipts.
Email:
To update your profile with your new email address, log on using the old address or registered phone number and password, then change the email adress under the “Profile” tab”. Simply press “Change” beside the old address.
Perhaps you used a different card than the one recorded in your profile?
If you used a different card (e.g. if you suspect that you may have swiped your MasterCard rather than your Visa), simply add the other card to your profile and your journey will appear in the "My receipts" tab at once. To add a payment card, enter the correct details under the “Card” tab and click on the “Add card” button.
Did you forget to swipe your card at the departure station?
When you travel to the airport, it is important that you swipe the card before you board, to let the system know where you are travelling from. This allows us to calculate the correct fare for your journey. If you forget to swipe the card, your receipt will be two days late and the fare will be calculated for the longest journey.
Perhaps you didn't travel ticketless?
If you have bought a paper ticket on one of our ticket vending machines, the ticket itself is the receipt for your purchase; your journey will therefore not have been recorded as a ticketless journey and no digital receipt will be produced.
The paper ticket provides all the information you need to for your travel expences.