Coronavirus – how are we dealing with it

March 17 2020
The corona virus and fear of infection leaves its mark on our everyday life. There are fewer travelers, but some still needs to get to and from the airport. At Flytoget, we are concerned that all travelers should be as safe as possible during their journey.

Any questions?

Contact customer service in our chat or by phone.
We are open Monday to Friday from 8 am to 6 pm.

We follow the situation closely, and constantly adhere to the advice and guidelines given by the Norwegian authorities, which we also encourage our travelers to do.

We kindly ask you to avoid close contact with your fellow passengers, stay home if you feel ill, and be careful with your hand hygiene. According to advice from the Institute of Public Health, we recommend considering whether it is necessary to travel.

We also refer to Avinor's information to travelers.

 

What if I have bought a ticket I cannot use?

Tickets purchased in the app, online or from our ticket vending machines are valid for 90 days. If you still cannot use your ticket, please contact our customer service on this phone number; +47 23 15 90 00, and we will help you get it refunded.

 

Are the trains still running?

Yes, our train service is stilling running. Please check our travel planner for all the departures.

 

Do you have extra cleaning on the train now?

Yes. Our employees clean and disinfect all touch points on the trains throughout the day, and we pay close attention to critical areas in our daily cleaning. In addition, all trains are disinfected regularly.

The driver will automatically open all doors upon arrival at every station. As a traveler you will then avoid touching the buttons.

Our ticket vending machines are cleaned frequently. However, to limit the number of touch points, we recommend that you buy your tickets on the Flytoget app or here on flyoget.no.

 

Can I travel by the airport express train if I come home from abroad?

Travelers, including those traveling from countries outside the Nordic countries, who have no symptoms of infection, can travel with Flytoget. We recommend that you avoid close contact with others and follow the advice given from the authorities.

Tourists and travelers with no registered residence in Norway, are at the moment not allowed to visit Norway. For further information regarding this please check this website.