Travel guarantee

Dinosaur i skinnegangen
January 11 2018
Punctuality is one of the Airport Express Train’s most important quality indicators. However, should something happen and a delay occur, we will do everything within our power to make sure you catch your plane.

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The Airport Express responsibility for passengers and their luggage is described in Conditions of carriage

Should you however miss your flight, Flytoget offers a unique travel guarantee:

If the Airport Express Train arrives at Oslo Airport more than 30 minutes later than scheduled and if, as a consequence, you miss your flight, we will cover the additional cost of booking onto the next available flight.

How does it work?

Should you experience missing your flight, you will receive information on how to proceed from our staff.

We provide our passengers a requisition that they can bring to SAS Ground Services at Oslo Airport. This requisition applies regardless of which airline you were going to travel with. They will help you book an alternative flight.

Terms and conditions apply, please check our "Conditions of carriage" here.

Feel free to contact us if you have any questions about the travel guarantee - either by email, phone or chat. Customer service opening hours are Monday-Friday 08.00-18.00.

Email flytoget@flytoget.no
Phone +47 23 15 90 00